Communication skills
Questions 1. What is communication? Explain its importance.
Answer: Communication is the process of sharing information, thoughts, and ideas
between individuals or groups to create understanding.
Importance of Communication:
Helps in expressing thoughts clearly.
Essential for personal and professional success.
Builds strong relationships.
Aids in decision-making and problem-solving.
Questions 2. What are the elements of communication?
Answer: The main elements of communication are:
1. Sender – The person who sends the message.
2. Message – The information being conveyed.
3. Medium – The channel through which the message is sent (verbal, non-verbal,
visual).
4. Receiver – The person who receives and interprets the message.
5. Feedback – The response from the receiver.
Questions 3. Define verbal and non-verbal communication with examples.
Answer: Verbal Communication: Involves spoken or written words.
Example: Talking on the phone, writing emails, classroom teaching.
Non-Verbal Communication: Involves body language, gestures, facial expressions,
and eye contact.
Example: A smile to express happiness, crossed arms to show disagreement.
Questions 4. What are the 7Cs of effective communication?
Answer: The 7Cs of effective communication ensure clarity and understanding:
1. Clear – Use simple and understandable language.
2. Concise – Be brief and to the point.
3. Concrete – Provide specific facts and examples.
4. Correct – Use accurate grammar and information.
5. Coherent – Maintain a logical flow.
6. Complete – Include all necessary details.
7. Courteous – Be polite and respectful.
Questions 5. List and explain any four barriers to communication.
Answer: 1. Language Barrier – Use of complex or unfamiliar words.
2. Perception Barrier – Misunderstanding due to personal opinions or biases.
3. Emotional Barrier – Strong emotions like anger or sadness affecting communication.
4. Environmental Barrier – Noise or distractions making communication difficult.
Questions 6. What are the three P’s of public speaking?
Answer: The 3Ps of public speaking are:
1. Prepare – Research and organize thoughts before speaking.
2. Practice – Rehearse in front of a mirror or friends.
3. Perform – Speak confidently and maintain eye contact with the audience.
Questions 7. Differentiate between active and passive voice with examples.
Answer: Active Voice: The subject performs the action.
Example: She wrote a letter.
Passive Voice: The subject receives the action.
Example: A letter was written by her.
Questions 8. What is assertive communication? Why is it important?
Answer: Assertive communication is a communication style where a person
expresses thoughts, feelings, and needs confidently while respecting others.
Importance:
Builds self-confidence and self-respect.
Helps in clear and respectful conversations.
Avoids misunderstandings and conflicts.
Questions 9. Explain the AEIOU model for saying "No" politely.
Answer: The AEIOU model helps in refusing requests politely:
Ask Questions – Understand the request.
Engage Politely – Use respectful words.
Include a Reason – Explain why you cannot accept the request.
Offer Alternatives – Suggest other options.
Use Thankfulness – Show appreciation for understanding.
Example:
Situation – A friend asks you to do their homework.
Response: "I would love to help, but I have my own work to complete. How about I
explain the topic to you instead?"
Questions 10. What are the different types of sentences? Give examples.
Answer: There are four main types of sentences:
1. Declarative – States a fact. (Example: I like ice cream.)
2. Interrogative – Asks a question. (Example: Do you like ice cream?)
3. Exclamatory – Shows strong emotions. (Example: Wow! This ice cream is
delicious!)
4. Imperative – Gives a command. (Example: Please pass me the ice cream.)
